Privacy Policy
Aparhotel Amella Privacy Policy
Who are we?
Aparthotel Amella (Limited Liability Company “Heinike Nams”) hereinafter referred to as “Hotel”, registration number: 44103133346, legal address: Emilijas Benjaminas street 8, Riga, LV – 1050, Latvia.
Your privacy and trust are important for Hotel
The purpose of Hotel policy is to clearly and transparently inform you about how Hotel use your personal information and to ensure your safety and confidentiality. Personal data includes any information that can identify you. We take appropriate measures to keep your data safe and comply with data protection laws and our internal procedures. Transparency is important to Hotel throughout the process. Hotel commit to protecting your information and maintaining confidentiality. Hotel policy outlines what data Hotel collect, how Hotel use it, your rights, and how to contact Hotel. Any changes to the policy will be published on Hotel site for your access.
What are the categories of person the data of whom we collect and why?
Provision of hotel services
Hotel process your personal data in order to provide to you Hotel services, including provision of overnight accommodation. If you do not submit to Hotel the necessary personal data, you will not be able to receive Hotel services. The duties of Hotels stipulated in law are binding for us, including the duty to identify Hotels client, namely, Hotel are obligated to determine whether you are the person which you claim to be.
The personal data from the registration questionnaires of clients we store 3 (three) years.
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By utilizing our services, you acknowledge that the personal data provided by you is accurate and true, and that you are at least 18 years old. Hotel cannot ensure service provision if inaccurate data is submitted.
Video surveillance
Hotel conduct video surveillance and process your personal data while you are within Hotel premises for the purpose of ensuring your personal safety, as well as the safety of Hotel employees, clients, and property. The footage from the video surveillance is stored in Hotel systems for up to 30 days.
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Advertising/ informative materials
Upon obtaining your consent, Hotel provide you with updates on various news and current developments from Hotel and third parties, serving as advertising and informative materials.
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Cookies
Cookies, small text files stored on your device when you visit Hotels website, enhance usability by retaining your experience and basic information. They also enable Hotel to process historical data, diagnose site issues, gather user statistics, and ensure full website functionality. Disabling cookies in your internet browser settings may disrupt site usage, but you can delete stored cookies through your browser settings.
If you prefer not to allow the use of cookies, you can disable them by adjusting the settings of your internet browser. However, please note that this may disrupt and impede your use of our website. You can delete stored cookies by accessing the settings section of your internet browser on your device and clearing the history of saved cookies.
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From what sources are Hotel collecting personal data?
From you
Hotel compile and summarize the data you provide to Hotel prior to receiving our service, as well as when you visit Hotel premises (via video surveillance) or Hotel website (when subscribing to receive advertising and informative materials).
Cooperation partners
Should you place an order for our service through our affiliated partners (such as Booking.com, tourism agents, or operators), we will gather data from these partners to ensure the delivery of our service to you.
To whom do Hotel transfer your personal data?
Providers of services and cooperation partners
In order to meet Hotels commitments to you, Hotel share your personal data with service providers, such as those involved in booking accommodations, under Hotel supervision and instruction. Hotel rigorously assess these service providers to ensure they implement adequate security measures for processing your personal data in accordance with our directives, instructions, and legal requirements. These companies are strictly prohibited from using your personal data for any other purposes.
Law enforcement bodies, governmental and municipal institutions
To adhere to legal obligations, Hotel may share your personal data with law enforcement agencies (e.g., police) and governmental or municipal institutions upon their request. Additionally, Hotel may disclose your personal data to law enforcement bodies (e.g., courts) and governmental or municipal institutions to safeguard Hotel legitimate interests by initiating, submitting, and managing legal claims.
Transfer of personal data outside European Union and European Economic Area
Hotel aim to process your personal data within the European Union ( EU) and the European Economic Area (EEA). Personal data is not processed outside these regions to provide the selected service. However, transfer and processing outside the EU/EEA may occur on legitimate grounds, such as legal obligations, contract execution, your consent, or in specific exceptional circumstances.
How long is your personal data stored?
Hotel retain all personal data provided by you for the duration of your use of our services or until you withdraw your consent, if applicable. Extended storage may occur to meet legal document retention requirements or safeguard our legitimate interests. Upon expiration of this period, Hotel securely delete, archive, or anonymize your personal data to ensure they are no longer identifiable or linked to you.
How do we protect your personal data?
Hotel continuously review and enhance our security measures to safeguard your personal data against unauthorized access, accidental loss, disclosure, or destruction. Hotel employ modern technologies and adhere to technical and organizational requirements, such as firewalls and antivirus software, to achieve this. However, Hotel advise you to adhere to general computer and internet safety guidelines, including protecting and storing your private data, such as personal identity documents. Hotel cannot be held responsible for unauthorized access to your personal data or data loss resulting from your own negligence or misconduct.
Your rights
The laws and regulations concerning data protection afford you various rights to impact the handling of your personal data.
Access to personal data
You have the right to request confirmation from Hotel about whether we process your personal data, and if so, to access the personal data Hotel process or receive information about it if direct access is not feasible.
Correction of personal data
If you believe that the information concerning you is inaccurate or incomplete, you have the right to request its modification from Hotel.
Revocation of the consent
If Hotel process your personal data based on your consent, you have the right to withdraw your consent to the processing of personal data at any time.
Objection against the processing of data for the purposes of advertisement
At any time, you have the right to object to the processing of your personal data for advertising delivery purposes.
Objection against the processing based on legitimate interests
You retain the right to object to the processing of personal data carried out based on Hotel legitimate interests. However, even if you object, Hotel may continue processing your data if Hotel have compelling legitimate reasons to do so. To exercise these rights, please submit a written request to Hotel.
Deletion
Under specific circumstances, you have the right to request the deletion of your personal data, except in cases where the law mandates data retention. To exercise this right, please submit a written request to Hotel.
Limitation of processing
In certain situations, you have the right to request the restriction of processing your personal data. Please note that if you request processing restrictions, it may impact your ability to receive Hotel services. To exercise this right, please submit a written request to Hotel.
Data transference
Lastly, you possess the right to receive or transfer your personal data to another data controller. These rights encompass not only the data you provided to uhotel with your consent or agreement, but also those processed automatically. To exercise this right, please submit a written request to Hotel.
With whom can I get in contact if I have any questions?
If you have any questions about the processing of your personal data, please get in contact with Hotel.
If you are not satisfied with the received answer, you have the right to submit a complaint to the State Inspection of Data (www.dvi.gov.lv).
Contact information of the Data Controller
Aparthotel Amella
Company name: SIA “Heinike Nams”
Address: Emīlijas Benjamiņas street 8, Riga, Latvia, LV-1050
E-mail: info@hotelamella.lv
Informative phone: +371 66778870
www.hotelamella.lv